Under NHS rules, we are no longer able to charge you for missed appointments. Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on one occaison or more, patients cancel with less than 24 hours' notice or do not attend an appointment, then we may no longer be able to offer them appointments for NHS treatment. If three or more years have lapsed since your last NHS appointment here, it is our practice policy that you will be considered as a new NHS patient.
Terms & Conditions
Charles Landau Dentistry does not offer credit and we require fees to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Any labwork treatments that are not completed, labwork will only be kept for a maximun of two years. Fees for certain treatments like CFast, SmileTru, Invisalign and bridge and crown work are taken in staged payments at each visit. We will discuss and plan a schedule of payments for you. In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed prior to the start of that treatment. Please note that finance is only available on treatments over £500 and that a minimum deposit may also be required. If you have financed any of the costs of your treatment through the finance company, and wish to cancel your treatment after signing the agreement forms, please be aware that a cancelation fee of up to 15% of the total finance amount will be charged. Charles Landau Dentistry reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible off the cost of treatment. Charles Landau Dentistry reserves the right to make a charge for any debt passed to a debt collection agency. All the fees applied for any form of Dental treatment at the practice are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are however, demonstrated as treatments prescribed on the treatment plan for your information. If we do not have adequate notice 24 hours of a cancellation there will be a cancellation charge of £2 per minute incurred. If you have changed your mind regarding treatment that has already been appointed and do not give at least 48 hours’ notice a charge will be applied for the waste of allocated time.